Quick answers about checkout, licensing, and payments on this website. Still unsure? Reach us on Telegram anytime.
Do you offer a free trial?
Yes, Bob Prime currently offers a 5-day free trial so you can test the automation before buying. SnapKee doesn't have a trial yet, but for Bob Prime just contact our support team on Telegram and we'll set the trial up for you.
Is there a tutorial to help me get started?
Yes, we publish step-by-step video tutorials covering installation, licensing, and everyday usage, alongside a written guide page for anyone who prefers reading. Both are linked from our official channels and website.
Which payment methods can I use to check out?
ABA KHQR for Cambodia banking apps, plus USDT on BNB Smart Chain or the TRON network for everyone else. Pick whichever is fastest and most convenient for you, all three are supported directly at checkout.
What happens if my payment doesn't confirm automatically?
Message our Telegram support group with your transaction ID and we'll verify and activate your license manually, usually within minutes. This rarely happens, but we keep an eye on it so you're never stuck waiting.
Is it safe to pay with KHQR or USDT here?
Yes. We never store card or wallet credentials, KHQR payments are routed through ABA's official payment gateway and USDT payments are verified directly on-chain, so every transaction can be independently confirmed.
How fast will I receive my license key after payment?
Instantly. As soon as your ABA KHQR or USDT payment is confirmed, your license key is generated automatically and shown on the success page, with an option to download it as a formatted file for your records.
Can I extend an existing license instead of buying a new one?
Yes. Tick "Extend my license key" at checkout and enter your current key, we'll extend the existing subscription instead of issuing a brand new license, so your settings and activation stay exactly as they were.
Can one license be used on multiple computers?
No, each license is locked to a single computer at a time. If you need to run the software on more machines at once, you'll need a separate license for each additional computer.
Can I reinstall my license after reformatting Windows or switching computers?
Yes. Your license stays valid for the full length of your subscription regardless of the machine, reformat Windows or move to a new computer and just contact support to reactivate it there, no repurchase needed.
How do I get help if something goes wrong?
Message us directly on our Telegram support chat. A real person responds, there's no ticket queue and no waiting days for an email reply, most issues get resolved the same day.
Do you offer refunds or license transfers?
See our End User License Agreement for the full refund and transfer policy before purchasing, our support team can also walk you through it directly on Telegram.